© 2020 by Land of Oz Theme Park. All Rights Reserved.

Online Ticket Sales

Before purchasing tickets, we suggest you carefully review the Terms and Conditions of Sale of the event or item your are about to purchase. 

Journey with Dorothy:

Event Disclaimer: If there are no volunteers for roles, guests will be picked at random. Not all guests are required to act. Not all guests will be picked to play a role. If more than one person wants to play a certain character, there will be a trivia game to determine a winner. Each person selected will get a hat, prop, and small script to distinguish their character. Singing not required. No Age restrictions.

 

1. Tour tickets are pre-sold online at $27.50 each + NC Sales Tax and processing fees, includes chairlift ticket(s).

2. Tickets for 2019 Season are extremely limited and sell out quickly. Once tickets are sold out, there will not be any additional tickets available.

3. There are absolutely NO refunds or exchanges once tickets are purchased. All ticket sales are final. 

4. Refunds are only redeemable if Beech Mountain Resort's chairlift is not in operation due to unforeseen and unsafe weather conditions. 

5. Confirmation Number. Please be sure to record/save your confirmation number, as this is required for replacing lost tickets and locating reservations. The confirmation page is NOT a ticket.

6. Lost Tickets Policy. Lost tickets will be replaced provided you have your confirmation number available. Please message our ticket sales vendor Etix, Inc. to request replacement tickets.

7. Event Cancellation or Date/Time Change Policy. If this event is cancelled for any reason other than “force majeure,” (see Clause 7a below), Land of Oz™ will refund the face value of tickets purchased. Delivery charges are non-refundable. The event is not considered “cancelled” if it is stopped at any point after it has started, in which case Land of Oz™ is not required to refund the value of any tickets purchased for said performance. Land of Oz™ will accommodate you at subsequent performances when possible.

Land of Oz™ reserves the right to change the date and/or time of any performance no later than 5 weeks before the originally scheduled date of the performance. If a change occurs, patrons will be notified immediately and alternate accommodations or reimbursements will be arranged, as necessary.

5a. Force Majeure. Land of Oz™ does not guarantee a refund or exchange on tickets purchased for a performance that is cancelled, or is rescheduled less than 5 weeks before the original performance date/time, as a result of “force majeure.” “Force majeure” means any event which Land of Oz™ could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside Land of Oz’s control. In the event of a cancellation or rescheduling due to force majeure, Land of Oz™ will accommodate you at subsequent shows when possible.

8. Reselling Policy. Tickets may not be resold or offered for resale. Tickets may not be used for advertising, promotion, or other commercial purposes except with the express written consent of Land of Oz™. Land of Oz™ reserves the right to refuse entry to any customer who has purchased tickets and resold them, or to any person attempting to attend a performance with such tickets.

9. Reproduction Policy. It is unlawful to reproduce any tickets in any form. In the event of reproduction, Land of Oz™ reserves the right to refuse entry to the original purchaser as well as any person attempting to attend a performance with reproduced tickets.

10. Review Upon Receipt. Please review your tickets and confirmation upon receipt. If any detail of your order is incorrect, please contact the Etix, Inc. immediately. Land of Oz™ will not be responsible for any discrepancies if you do not contact our ticket sales vendor within 24 hours after receiving your tickets.

Etix, Incorporated

909 Aviation Parkway

Morrisville, NC 27560

Phone: (855) 704-8976 | Email: support@etix.com

11. Agreement. Submitting a ticket order indicates your AGREEMENT to these terms and conditions.

12. All parties must meet Beech Mountain Resort's chairlift requirements to travel up to the Land of Oz™ property. 

13. Wear your most comfortable ruby slippers and be prepared for showers - the weather at Land of Oz™ is as unpredictable. 

Autumn at Oz Festival:

1. Refund and Exchange Policy. There are NO REFUNDS and NO EXCHANGES. All ticket sales are final.

2. Reserved Shuttle Time. This purchase is for tickets at a designated park entry time at a designated price, as chosen and/or approved by you as the ticket purchaser. Please be sure you are happy with your time selection before finalizing your purchase. You will not be permitted entry to the park if you arrival earlier then the selected time. Late arrivals we be accommodated at the discretion of the park guides considering crowd control and occupancy and travel regulation on park shuttle vehicles and occupancy regulation within the park.

3. Confirmation Number. Please be sure to record/save your confirmation number, as this is required for replacing lost tickets and locating reservations. The confirmation page is NOT a ticket.

4. Lost Tickets Policy. Lost tickets will be replaced provided you have your confirmation number available. Please message our ticket sales vendor Etix, Inc. to request replacement tickets.

5. Event Cancellation or Date/Time Change Policy. If this event is cancelled for any reason other than “force majeure,” (see Clause 7a below), Land of Oz™ will refund the face value of tickets purchased. Delivery charges are non-refundable. The event is not considered “cancelled” if it is stopped at any point after it has started, in which case Land of Oz™ is not required to refund the value of any tickets purchased for said performance. Land of Oz™ will accommodate you at subsequent performances when possible.

Land of Oz™ reserves the right to change the date and/or time of any performance no later than 5 weeks before the originally scheduled date of the performance. If a change occurs, patrons will be notified immediately and alternate accommodations or reimbursements will be arranged, as necessary.

5a. Force Majeure. Land of Oz™ does not guarantee a refund or exchange on tickets purchased for a performance that is cancelled, or is rescheduled less than 5 weeks before the original performance date/time, as a result of “force majeure.” “Force majeure” means any event which Land of Oz™ could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside Land of Oz’s control. In the event of a cancellation or rescheduling due to force majeure, Land of Oz™ will accommodate you at subsequent shows when possible.

6. Reselling Policy. Tickets may not be resold or offered for resale. Tickets may not be used for advertising, promotion, or other commercial purposes except with the express written consent of Land of Oz™. Land of Oz™ reserves the right to refuse entry to any customer who has purchased tickets and resold them, or to any person attempting to attend a performance with such tickets.

7. Reproduction Policy. It is unlawful to reproduce any tickets in any form. In the event of reproduction, Land of Oz™ reserves the right to refuse entry to the original purchaser as well as any person attempting to attend a performance with reproduced tickets.

8. Review Upon Receipt. Please review your tickets and confirmation upon receipt. If any detail of your order is incorrect, please contact the Etix, Inc. immediately. Land of Oz™ will not be responsible for any discrepancies if you do not contact our ticket sales vendor within 24 hours after receiving your tickets.

Etix, Incorporated

909 Aviation Parkway

Morrisville, NC 27560

Phone: (855) 704-8976 | Email: support@etix.com

9. Agreement. Submitting a ticket order indicates your AGREEMENT to these terms and conditions.

 

Online Merchandise Store

Transactions 

If you wish to purchase any product or service made available through the Site (each such purchase, a "Transaction"), you may be asked to supply certain information relevant to your Transaction including, without limitation, your credit card number, the expiration date of your credit card, your billing address and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER PAYMENT METHOD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION. By submitting such information, you grant to Land of Oz™ the right to provide such information to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction.

All descriptions, images, references, features, content, specifications, products and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures and other descriptions are approximate and are provided for convenience purposes only. The inclusion of any products or services on the Site does not imply or warrant that these products or services will be available. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the receipt, possession, use and sale of any item purchased from this Site. By placing an order, you represent that the products ordered will be used only in a lawful manner. All DVDs and similar products sold are for private, non-public, home use (where no admission fee is charged) and may not be duplicated. Land of Oz™ reserves the right, with or without prior notice, to do any one or more of the following: (i) limit the available quantity of or discontinue any product or service; (ii) impose conditions on the honoring of any coupon, coupon code, promotional code or other similar promotion; (iii) bar any user from making or completing any or all Transaction(s); and (iv) refuse to provide any user with any product or service. You agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred including, without limitation, all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your Transactions.

Land of Oz™ or our agents at Square, Incorporated may call or text by telephone regarding your account or your Transactions. You agree that we may place such calls or texts using an automatic dialing/announcing device. You agree that we may make such calls or texts to a mobile telephone or other similar device. You agree that we may, for training purposes or to evaluate the quality of our service, listen to and record phone conversations you have with us.

International Shipping 

Land of Oz™ does not provide International Shipping yet, we look forward to serving our fans over seas soon.

Merchandise Display Colors 

Land of Oz™ strives to display as accurately as possible the colors of the products shown on the Site; however, Land of Oz™ cannot and does not guarantee that your monitor’s display of any color will be accurate.

Limitations on Quantity 

Land of Oz™ does not offer additional discounts on large orders of a single item or on large orders of many individual items. In addition, we reserve the right to limit quantities on orders placed by the same account, on orders placed by the same credit card, and on orders that use the same billing or shipping address. We will notify you if such limits are applied. Land of Oz™ reserves the right to prohibit purchases of any merchandise to resellers. Resellers are defined as a company or an individual that purchases goods with the intention of selling them rather than using them.

Availability, Errors & Inaccuracies 

If an item is out of stock, Land of Oz™ may, in its sole discretion and at no extra cost to you, substitute another item for the out-of-stock item if Land of Oz™, in its sole discretion, determines that the identical brand and product is available in a form that is of equal or greater value, for example, larger quantity, packaged with a trial sample, or with updated product packaging.

Land of Oz’s acknowledgement of an order means that your order request has been received; it does not mean that your order has been accepted or shipped or that the price or availability of an item has been confirmed. Land of Oz™ makes a conscientious effort to describe and display its products and services accurately on the Site. Despite these efforts, a small number of items on the Site may be mispriced, described inaccurately or unavailable, and we may experience delays in updating information on the Site and in our advertising on other sites. As a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability and services. Land of Oz™ reserves the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior notice. We apologize for any inconvenience. As part of our shipping procedures, we verify the availability and the price before an item is shipped. If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, if the item is no longer available or if we determine that there were inaccuracies in our product information, we will cancel your order and notify you of such cancellation via email. 

Risk of Loss 

Except as otherwise set forth herein, the risk of loss for and title to products purchased on the Site passes to the purchaser upon delivery to the carrier.

Returns 

If you are not fully satisfied with your merchandise purchase, you may return it in accordance with the Return Policy. This Return Policy is incorporated into these Terms & Conditions in its entirety. Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt, Land of Oz™ policy board (refund exceptions), landofoznc.com or in the item department. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange.

Return Exceptions

Returns and exchanges without a receipt may be limited. Other restrictions may apply.

  • If you’re not satisfied with any Land of Oz™ Owned Brand item, return it within one year with a receipt for an exchange or a refund.

  • ​Open music, movies, video games and software cannot be returned, but may be exchanged at the store for the same title, for the same or different gaming platform.

  • Open or defective collectibles (e.g., trading cards, special edition dolls, porcelain dolls, action figures and die-cast cars) cannot be returned.

  • All Electronics and entertainment items must be returned within 30 days for a refund or exchange. For these items purchased between 11/1 – 12/25, the 30-day refund period will start on 12/26. 

  • Holiday items and limited-time-only collections may have modified return policies.

  • Our gift shops cannot accept returns and exchanges of online purchase.

Refunds

In most cases your refund will automatically go back to the original form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. Refunds will be issued to the account that you used to purchase the item, even if the account is closed or paid in full. You may also request a refund in the form of a Land of Oz™ GiftCard. For more information about refunds to your third-party credit cards, contact your card-issuing financial institution. Refunds will be credited back to the original payment method within 10 business days after the online return center receives the item.

Declined Returns

If our online return center has declined a return for any reason, the order will be shipped back to you and you'll receive an email explaining the details of the declined return. Our online return center will send the order back to you via FedEx® and you should receive it within 7 days. Often times our online return center can reuse the tracking number from your return shipment, so you may be able to use this information to track the return of your declined order.

 

A return may be declined for one of the following reasons:

  • Your return was outside of the return window.

  • The item appears worn or used.

  • The item was opened.

  • The item was non-returnable or non-returnable if opened.

  • The online return center wasn't able to locate the order number or other information needed to process the return.

  • The item is not a landofoznc.com item.

Shipping Reimbursements

Shipping charges may be refunded depending on the reason for your landofoznc.com return. If your shipping charges aren't refunded, please contact us to see if you're eligible for a refund. You may not be refunded for shipping charges if:

  • The return was declined by our online return center.

  • The return was not due to an error by Land of Oz™.

Export Policy 

You agree that any purchased goods licensed or sold on the Site, which may include technology and software, and all software, including all HTML code and controls that are contained on the Site, are subject to the customs and export control laws and regulations of the United States of America and may also be subject to the customs and export laws and regulations of the country in which the products are manufactured and/or received. THE COPYING OR REPRODUCTION OF SUCH SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. By purchasing, downloading or using technology or software from the Site, you agree to abide by applicable laws, rules and regulations including, but not limited to, the Export Administration Act and the Arms Export Control Act, and you represent and warrant that you will not transfer, by electronic transmission or otherwise, the software or technology to a foreign national or a foreign destination in violation of the law.

Rules for Promotions 

Any sweepstakes, contests, raffles or other promotions (collectively, "Promotions") made available through the Site may be governed by rules that are separate from these Terms & Conditions. If you participate in any Promotions, please review the applicable rules. If the rules for a Promotion conflict with these Terms & Conditions, the Promotion rules will apply.